What you need to know
Joodha is a live-auction platform connecting sellers and buyers. Joodha is not the seller. You must be at least 18 and a Saudi resident to use the service. By completing registration, you agree to these Terms, the Privacy Policy, Community Guidelines and Banned Items List. The Arabic version is legally binding.
On this page
Who we are
Joodha is a live-video auction platform operated by Joodha Digital Company, registered in Saudi Arabia.
- Customer support: admin@joodha.com
- Privacy enquiries: admin@joodha.com
- National number: 7054557496.
- Entity type: Limited liability company (one person).
- Certificate release date: 14 June 2026.
Eligibility
- You must be 18 or older.
- You must be a resident of the Kingdom of Saudi Arabia (the service launches in Saudi Arabia only).
- If we ask you to verify your age or identity, you agree to give us accurate information.
Your account
- You register with your phone number and a one-time code (OTP) sent by SMS.
- You're responsible for activity on your account and for keeping your access private.
- You can request account deletion anytime from settings; we delete your data according to the retention periods in the Privacy Policy and keep only what the law requires.
Acceptable use
Not allowed:
- Fraud or bid manipulation (shill bidding).
- Harassment, hate speech, or impersonation.
- Posting content prohibited by the Community Guidelines and Banned Items List.
- Trying to circumvent the platform commission by completing deals off-platform.
Platform role
Joodha is a marketplace intermediary connecting sellers and buyers. The seller is responsible for the sale unless we expressly state otherwise. Payments are processed through the payment provider. Amounts due to sellers are covered by the Seller Terms.
Dispute resolution
- We first try to resolve disputes through the platform’s dispute process.
- These Terms are governed by Saudi law. The courts of Riyadh have jurisdiction.
- Nothing in these Terms removes your rights under the Saudi E-Commerce Law or applicable consumer-protection laws.
Liability limits
To the extent permitted by law, Joodha is not liable for item quality or the accuracy of a seller's description. Statutory consumer rights remain and cannot be waived.
Suspension and termination
We may suspend or close your account if you breach these Terms or the Community Guidelines. We will explain the reason where possible. Existing orders remain subject to the terms that applied when they were placed.
Changing these Terms
We may update these Terms. For material changes, we give notice in the app and by email at least 30 days in advance. Continued use after the changes take effect constitutes acceptance. We also ask you to accept the updated Terms when you next sign in.
Force majeure
We're not liable for outages beyond our control (vendor outages, disasters, government action).
Terms that continue after account closure
The clauses on dispute resolution, liability and intellectual property continue to apply after your account is closed.
Related policies
The Community Guidelines, the Banned Items List, and the Privacy Policy form an integral part of these Terms.
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