What you need to know
We use account, auction, payment and shipping information to provide the service. We do not sell your data. This policy explains what we collect, why we use it and your rights. For privacy questions, email admin@joodha.com.
On this page
The launch waitlist
When you sign up, we store your phone number (encrypted), whether you registered as a seller or a buyer, page language, consent and its timestamp, and the privacy-policy reference. Signing up is optional; the waitlist does not request payment details. To request a correction, withdraw consent or ask for deletion of your signup, email admin@joodha.com.
Who is responsible for your data
Joodha Digital Company is the data controller.
- Privacy enquiries: admin@joodha.com
- National number: 7054557496.
- Entity type: Limited liability company (one person).
- Certificate release date: 14 June 2026.
Data we collect
- Account data: phone number, display name.
- Verification data (sellers): ID, commercial registration, a live selfie to verify identity.
- Activity data: bids, follows, reminders, views.
- Payment & shipping data: payment method (via the payment provider), shipping address, tracking number.
- Technical data: device type, session identifier, IP address at the moment you accept the Terms (for the audit trail).
Why we process it (lawful bases)
- Contract performance: to run your account, auctions, and orders.
- Legal obligation: VAT, invoicing, anti-fraud, keeping the consent record.
- Legitimate interest: platform security and abuse prevention.
- Consent: analytics and marketing are off until you consent. Only essential functions run by default.
Who we share your data with
- Providers of verification messages, payments, shipping, live streaming and identity checks. Each receives only the information needed to provide its service.
- Relevant government authorities when required by law.
Cross-border transfers
If we transfer data outside the Kingdom, we do so under PDPL safeguards and its implementing regulations.
Retention periods
- Account data: while the account is active and for one year after deletion for the legal record.
- Terms consent record: kept for audit purposes per law.
- Billing/tax data: the period required by ZATCA.
Your rights
You may request to access, correct, delete or transfer your data, or object to its processing. Send your request to admin@joodha.com. We respond within the period required by law.
Minors
The service is for people 18+. We don't knowingly collect minors' data; we delete it as soon as we learn of it.
Cookies and analytics
Analytics remain off until you consent. Only essential functions run by default. You can change your preferences using Manage Privacy at the bottom of the page.
Updates
On any material change we notify you in-app and by email and update the "Last updated" date above.
Manage privacy preferences
You can change your analytics and marketing choices at any time. Essential functions remain enabled.
Have a question?
Send your question with the details we need to understand it.