What you need to know
Joodha charges a commission on each sale, and we show you the applicable commission before you list an item. Buyer payments are processed through the payment provider, and payout details are shown in the app. Ship through one of our partner carriers within the time shown in the app, add the carrier’s tracking number, and respond to disputes within the time shown. Fake bids and off-platform deals to avoid commission are prohibited.
On this page
Seller verification (KYC)
You must complete identity and (if applicable) commercial-registration verification before activation, as required by the platform and relevant authorities.
Commission
- Joodha charges a platform commission on the final sale price of each item.
- We show you the applicable commission before you list an item.
Payment processing
Buyer payments are processed through the payment provider. Payout details for your sales are shown in the app. Do not ask buyers to pay outside the platform.
Shipping
- Ship the item within the time shown in the app after the auction closes.
- Use one of Joodha’s partner carriers.
- Upload the carrier’s tracking number.
Dispute response
Respond to any dispute within the time shown in the app. Delay may freeze the item's amount until the dispute is resolved.
Banned items
You may not list anything on the Banned Items List. Listing a banned item leads to removal and may lead to suspension.
Anti-fraud
- No shill bidding.
- No steering buyers off-platform to circumvent commission.
Returns and refunds
You comply with the published returns policy and statutory consumer rights.
Payouts
Payout details, including the verified bank account (IBAN) used, are shown in the app.
Tax responsibilities
Joodha remits VAT on its commission only. You are responsible for your own tax obligations (income tax/Zakat and any other obligation to ZATCA).
Platform rights
We may suspend you, remove your content, or withhold your payout temporarily during an investigation of fraud or a dispute.
Indemnification
You indemnify Joodha against any claim arising from your breach of these Terms or from an item you sold.
Changing Seller Terms
We give 30 days’ notice of material changes and ask you to accept them. If you decline, you cannot start a broadcast or add new listings. Amounts already owed to you are handled under the terms that applied when the sale was made.
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